ADD Technical Service Specialist
Abbott
China

Job Details

Updated on 2021-07-30 08:47:54

     

JOB DESCRIPTION:

Responsibilities:

1. Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations
2. Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system
3. Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
4. Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
5. Champion utilization of remote support tools to proactively improve instrument up time 
6. Proactively improve expertise through continuous learning and certifications 

Requirements:

1. Bachelor’s degree or equivalent relevant experience required. 
2. Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred. 
3. Practical experience of interfacing with customers preferred.
4. Basic English skills are preferred (written and oral). Proficiency in local language required.
5. Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner. 

     

JOB FAMILY:

Field Services

     

DIVISION:

        

LOCATION:

China : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

ADD Technical Service Specialist
Abbott
China