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Your Role and Responsibilities
The Operations Buyer and Procurement Agent is the foundation role for becoming a Procurement expert and acts as an entry point for all Procurement related activities of a client organization. An Operation Buyer and Procurement Agent is responsible for Procurement advisory services, full buyer purchase order placement and for providing support for procurement applications and process related help requests.
Main Responsibility Areas:
Review requisition requirements, enforce category directives and as appropriate approve for automated purchase order generation or create order manually
Liaise with requesters/suppliers/category managers for additional information or any questions
Act as subject matter expert in end to end purchasing processes
Provide guidance for client specific processes and procedures, including the procurement policy and the execution of category strategies
Administrative support to contract management
Provide support in new supplier setups or extensions
Interface with clients and suppliers on payment issues
Ensure audit readiness of all purchasing documents
Work with Accounts Payable in resolving blocked invoices
Follow call quality standards to conduct call
If questioned, provide ‘how do I’ (walkthrough) application or status support
Gather all relevant information to be included in problem report and escalation to the appropriate Level 2 contact
Provide a follow-up call to the client with a status if the problem is not fixed within 48 business hours
Participates as individual contributor to team, full ownership in performing and coordinating day-to-day activities to meet operational metrics of the team. Direct responsibilities for the ordering process. Decision making after gathering relevant information for solving the problems
Required Technical and Professional Expertise
Demonstrated understanding of how to translate business requirements into Procurement operations or specifications with best value and customer service in mind
Apply strong oral and verbal communication skills
Strong time management and prioritization skills
Attention to detail and quality driven approach
Self-motivated, assertive and a strong team player
Apply Knowledge of Business Organization and Processes, Work instructions
Apply Knowledge of Category Strategy
Apply Business Controls Requirements
Apply skills to ensure high client and stakeholder satisfaction
Preferred Technical and Professional Expertise
About Business Unit
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.