POSITION PURPOSE – Project Designers demonstrate a high level of customer service orientation by working with clients to coordinate and create design projects, renovations, remodels, whole projects, new construction and updates in a timely and professional manner. Project Designers will have design expertise and excellent product and procedural knowledge to facilitate multiple sales from all Home Depot departments; they must be experts in their assigned department, with knowledge and design capability in all design departments. Associates in this position must assess customer needs, guide customer decisions, evaluate scope of project, integrate information into a design layout, resolve issues, and drive sales. By focusing on the scope of the entire project, Project Designers serve as the professional point of contact for customers – building equity and long-term relationships to maximize the sales of Home Depot products and services.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES – Provides exceptional project management ? Answer questions about customers’ projects to their level of expertise ? Explain the steps and products needed to complete projects ? Escort customers to appropriate products necessary for their project ? Describe features and benefits of products related to project Provides fast, friendly service ? Actively seek out customers in the showroom ? Offer a friendly greeting, smile, and make eye contact with customers ? Ask open ended questions about customers’ projects in order to determine their needs and level of expertise Teams up with others to ensure customer satisfaction ? Work across design team to discuss project feasibility, planning and timing ? Relay customer information to others involved in the qualifying process ? Interact with associates in other departments to locate products for client design, expedite delivery and maximize opportunity for cross-selling additional products
NATURE AND SCOPE – Physical Job Requirements ? Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items o Requires the ability to move around the store and maneuver merchandise when necessary ? Responding to public address system announcements o Requires ability to respond to customer service calls, personal pages and general information announcements ? Moving and Standing o Requires moving around the store to assist Customers ? Identifying and reading reports, tickets and UPC labels o Requires recognizing, identifying and using merchandise and necessary reports ? Color discernment, depth perception and far/near vision o Requires the ability to distinguish colors, judge and see objects where and as they actually are, see beyond 20 feet and see clearly within 20 inches ? Feeling o Requires the ability to determine shape and texture through touch
ENVIRONMENTAL JOB REQUIREMENTS – ? Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface ? The warehouse environment can be dusty and noisy ? Doors are frequently open, causing drafts and interior temperature changes ? Floors around work area may become slippery during wet weather conditions ? May have to handle merchandise and work with tools with sharp edges ? Passing forklifts emit gas fumes ? Tools, supplies and related merchandise may contain hazardous materials