As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications, and value-based care solutions, we empower healthcare decision makers—hospitals, health systems, physicians, self-insured employers, and payers—to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Conifer Patient Communications is currently hiring for a full time Scheduler Representative at our Communications and Engagement center in St. Petersburg, Florida conveniently located in the Carillon Office Park. This position works Monday through Friday from either 10:00am-6:30pm or 10:30am-7:00pm. We offer a competitive salary, paid vacation and medical/dental/vision coverage from the 31st day of hire and 401(k) after 90 days.
Responsible for accurately scheduling diagnostic and/or surgical procedures. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum typing skills of 35 wpm
Demonstrated working knowledge of software/system/equipment.
Knowledge of function and relationships within a hospital environment preferred
Advance Customer service skills and experience
Ability to work in a Call center environment
Ability to receive and express detailed information through oral and written communications
Course in Medical Terminology required
Advanced understanding in surgery procedure scheduling preferred
High achievement in productivity.
Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
High School Diploma or equivalent required
2-5 year administrative experience in medical facility, health insurance, or related area.
3+ years in Patient Access/Scheduling preferred.