Computer Help Desk / Jr. Computer Operator (Shift Work) - NOAA in Princeton

Computer Help Desk / Jr. Computer Operator (Shift Work) - NOAA
Science Applications International Corporation
Princeton NJ USA

Job Details

Updated on 2019-05-23

Job Description

Description

SAIC is seeking a Junior Computer Operators / Tier 1 Help Desk resources to support a 24x7 Datacenter at a customer site in Princeton, NJ. The candidate will help manage the operation of the supercomputer and associated systems. 

Activities will include the monitoring of batch compute jobs, network performance, and facility infrastructure. The candidate will be working with highly technical climate scientists and must have great communication skills to respond to user requests in a user-friendly and professional manner.  

Duties and Responsibilities:
- Under the guidance of professional staff, troubleshooting computer hardware problems, analyzing production job performance issues, and proactively monitoring performance of the Laboratories networking environment to identify
and coordinate resolution of problems
- Monitor all health of local and remote systems within the High Performance Program
- Answer Helpdesk request at a Tier I level providing adequate triage and follow-up
- Develop and maintain scripts for operation use
- Escalate HPC issues to system and vendor staff
- Troubleshoot user issues, respond to help desk ticket
- Triage and investigate tickets
- Perform operations level technical tasks e.g. reset passwords
- Perform operations logistics such as building checks, Package logging, Visitor Processing answer phone calls, Take on non-interference projects

Qualifications

- Associates Degree in IT related field
- Some experience working directly with general Information Technology
- All candidates MUST be able to perform 12 hour shift work including overnight, weekend work, and OT, as scheduled or as necessary. This position will alternate with approximately 12 hour shifts 3 days during the first week of a period and 4
days the second week of the period for a total of 80 hours per period
- US Citizenship required with the ability to obtain and maintain a Public Trust clearance

Desired Qualifications

 

- Bachelors in an IT related field
- 2 Years of experience working directly with general Information Technology



Overview

SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability  

Computer Help Desk / Jr. Computer Operator (Shift Work) - NOAA
Science Applications International Corporation
Princeton NJ USA