Credit and Collections Analyst in Tulsa

Credit and Collections Analyst
Verizon Communications Inc.
Tulsa OK USA

Job Details

Updated on 2019-09-20

What you’ll be doing...

Continuous improvement is what we are all about and you will play a significant role in developing strategies that will make us better. For us to succeed in our highly competitive industry, it’s important that we turn our bills into revenue.

This position involves customer facing collections activities. Also provides billing dispute interpretation and negotiation with customers. Responsible for collections, account aging reduction and tracking customer balances for a set customer base of large wholesale customers with millions of dollars in annual sales revenue.


  • Ensure collections strategies for wholesale revenue are handled effectively and within contractual terms.
  • Supporting project initiatives and recommending process enhancements and efficiencies.
  • Working with other Verizon internal organizations such as Sales, Tax, Contracts and Legal for customer issues.
  • Providing excellent customer service to wholesales customers.
  • Interpreting and communicating wholesale billing claims resolutions to the customers.

What we’re looking for...

You are a well-organized, detail oriented person who enjoys managing work efficiently to meet tight deadlines in a fast-paced environment. You’ll have strong analytical and problem solving skills, but you’ll also have a customer service orientation and be a great communicator who can interact well with a diverse range of people.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Experience in Microsoft Excel, Word, and Outlook.
  • Willingness to travel.

Even better if you have:

  • Bachelor’s/ Master’s degree in Accounting, Finance, Business, Economics or related field.
  • Experience working in a collection support call center.
  • Experience in creating complex queries and reporting tools.
  • Experience working with financial, accounting and collection support systems.
  • Experience of electronic customer self-serve support applications.
  • Working knowledge of Microsoft Office Products & Google Products.
  • Negotiation skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Credit and Collections Analyst
Verizon Communications Inc.
Tulsa OK USA