Escalation Engineer in Bangalore

Escalation Engineer
Microsoft
Bangalore India

Job Details

Updated on 2019-02-12

OUR ORGANIZATION:

 

Our organization is geographically distributed; we speak many languages; and we come from a variety of cultural backgrounds. We are looking for talented people with a growth mindset, a passion for solving complex issues and an obsession for customer happiness. 

 

Our culture is built around attributes that drive our every decision, and our every action.

 

  • Customer obsession – Our people are relentless in the pursuit of truly exceptional customer experiences that are easy, insightful and trusted.
  • Growth mindset – Our people focus on learning, improving and being open about change.
  • Diverse and inclusive – We celebrate and leverage our cultural differences as it makes us a stronger organization and provides the best experience for our engineers and customers.
  • One Microsoft – We believe in a boundary-less organization, unlocking the collective genius and building great experiences.
  • Making a difference – We think beyond the traditional measures of business or individual success and believe that our work is purpose driven, improving lives worldwide.

Responsibilities

THE ROLE:

As an Escalation Engineer, you will have the opportunity to leverage source code and debugging skills to solve technically complex problems while working with our most strategic enterprise customers. You will be a technical leader and will have many opportunities to assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios and problem solving collaboration. We’ll provide you with abundant resources, including the product source code, a rich content library and advanced diagnostic tools. As a member of this organization, you will benefit from access to a comprehensive collection of experts as well as the opportunity to work directly with the Program Managers and Developers who design and build Windows.

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

 

QUALIFICATIONS: 

  • BS in computer science or engineering or equivalent industry experience
  • A minimum of two years product support or software development experience

 

TECHNICAL SKILLS:

  • Ability to read and analyze C/C++
  • Experience with post-mortem debugging using the Microsoft Windows Debugging Tools (WinDbg) or similar debugger tools
  • Working knowledge of Windows Architecture and Internals
  • Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions 

 

SOFT SKILLS:

  • Passion for technology, problem solving, and customer supportability
  • Ability to understand the customers best interests in terms of problem impact
  • Ability and motivation to learn behaviors of unfamiliar operating system components/technologies as needed
  • Ability to discovery, recognize and assess alternate solutions to a problem
  • Leadership - handle technically challenging and politically hot customer situations
  • Strong communications skills - excellent spoken and written English communication skills and the ability to present complex technical issues clearly and concisely to a general audience
  • Ability to drive discussions remotely with authority
  • Ability to develop and nurture relationships over long distances and remote technologies like Skype
  • Ability to work collaboratively
  • Logical and critical thinking
  • Ability to deal with ambiguity
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