Trainee Service Desk Analyst in London

Trainee Service Desk Analyst
Societe Generale
London UK

Job Details

Updated on 2019-08-19

Profile

Level of Autonomy and Authority

Ability to act independently and work within a team as per the scope of the role

Competencies

Education (Essential):

  • Educated to a 2.1 degree level

  • Minimum of 5 A-C’s including Maths and English

Experience (Essential):

  • A minimum of 1 years’ Experience in a customer service role

  • A maximum of 1 years’ experience in a 1st/2nd line support role

Technical (Essential):

  • An understanding of the Windows infrastructure fundamental knowledge: server, network, Active Directory, DNS, DHCP

  • Windows 7 and 10 troubleshooting skills

  • Experience with using and troubleshooting Outlook 2007 and 2016 within a network environment

  • Experience with using and troubleshooting Microsoft Office 2007 and 2016 with emphasis on MS Word, MS Excel and MS PowerPoint.

  • Basic understanding of PC hardware set-up and configuration

  • Experience in troubleshooting Smartphones

Other (Essential):

  • Excellent verbal and written communication skills

  • Client/Customer focused

  • Highly motivated and eager to learn

Desirable:

  • Service Now experience

  • IP Telephony support

  • Skype for Business Telephony/Chat support

  • Market Data applications (eg. Bloomberg, Reuters etc)


Trainee Service Desk Analyst
Societe Generale
London UK