Full Time Opportunities for Students or Recent Graduates: Technical Consulting & Client Success in United States of America

Full Time Opportunities for Students or Recent Graduates: Technical Consulting & Client Success
Microsoft
United States Of America USA

Job Details

Updated on 2020-02-24

As a consultant or services professional, you will be a strategic advisor to Microsoft’s enterprise customers and partners helping them optimize their business performance and be on the front line dedicated to solving their technical challenges. You will possess a solid understanding of your customer’s business, industry and needs as cloud and emerging technologies enable digital transformation opportunities for their organizations.  You will be responsible for delivering solutions to enable the customer’s desired outcomes, working closely with other teams.

 

Applications to these opportunities are considered for all available Services roles, which may include the ones described below, depending on education level and/or location. To be considered as a student or recent graduate, you should be within 12 months of graduation or graduated within the last 12 months.

Responsibilities

Consultant

Overview

Consultants are strategists who work closely with Microsoft's partners to assist customers in the delivery of high-quality engagements around Microsoft's solution areas, technologies, services and products in diverse client environments.

 

Responsibilities

Consultants assist customers in stabilizing developed solutions using Microsoft methodologies in complex customer environments, in the design and development of integrated solutions using the latest Microsoft products, services and technologies and understanding the relevant application development, infrastructure and operations implications of the developed solution.

Role-specific qualifications:

  • Ability to deal with ambiguity, analytical problem solving, and leadership capability
  • Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships
  • Seeks opportunities to drive Microsoft Services business results by collaborating with multiple team members
  • Product and technology expertise - A passion for technology and working with customers
  • Need to be willing to travel 50-100% due to customer requirements for onsite service

 

Premier Field Engineer

Overview

 

Premier Field Engineers (PFEs) serve as deep technical advisors, who retain customers (Enterprise, Government, Education, etc.), deliver unique value by supporting and increase the consumption and productivity of acquired and/or deployed Microsoft technologies.

 

Responsibilities

PFEs provide technical support, including product technical training. PFEs deliver support through various delivery services under Microsoft Services support contracts and engagements. These support services are delivered onsite, as well as via telephone, and electronic media (remote and/or on premises).

Role-specific qualifications

  • Ability to deal with ambiguity, analytical problem solving, and leadership capability
  • Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships
  • Seeks opportunities to drive Microsoft Services business results by collaborating with multiple team members
  • Product and technology expertise - A passion for technology and working with customers
  • Need to be willing to travel 50-100% due to customer requirements for onsite service

 

Project Manager

Overview

 

Project Managers display an unusual mix of project management and consulting skills, along with a passion for technology to ensure a project’s success with our customers.

 

Responsibilities

Project Managers are responsible for keeping the project team working on the highest priority tasks, removing risks and impediments, maintaining on track financials and leading the communication with stakeholders and the end customer. As a trusted advisor to our customers, Project Managers are responsible for the successful execution of one or more projects at a time, providing guidance, coaching, and project leadership. Project Managers mentor and influence to drive the highest quality and the strongest sense of customer focus on each project, while helping to achieve both customer satisfaction and financial targets.

Role-specific qualifications

  • A good understanding of business, specifically with Fortune 500 companies and the relationship between business and technology 
  • Ability to deal with ambiguity, analytical problem solving, and leadership capability
  • Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships
  • Seeks opportunities to drive Microsoft Services business results by collaborating with multiple team members
  • Product and technology expertise - A passion for technology and working with customers
  • Need to be willing to travel 50-100% due to customer requirements for onsite service

 

Support Engineer

Overview

Support Engineers serve as the first point of contact for Microsoft’s customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.

Responsibilities

Using technical expertise and excellent communication skills, Support Engineers are responsible to fix real time issues, collaborating directly with the customers and other support professionals to help customers solve business problems. Support Engineers are great problem solvers with keen analytical skills, who love working with industry leading technologies and are excellent communicators, asking good questions and demonstrating empathy.

 

Role-specific qualifications

 

  • Experience working in a large data center, IT/operations department or helpdesk/customer service is preferred
  • Excellent communication skills and superior customer-service skills desired
  • Professional certifications (SharePoint, Windows, MCITP, etc.) are desired
  • One or two years of experience with VB, C/C++/C# and/or XML
  • Strong analysis, problem-solving and decision-making skills

 

Pursuit Lead

Overview

 

Pursuit Leads are key participants in driving the sales growth of solutions for Enterprise and provide leadership to all domain assigned resources and activities to support opportunity qualification, scoping, estimating, costing, risk identification and mitigations, contract preparation, and handover of contracted work to the delivery teams.

 

Responsibilities

 

Pursuit Leads (PL) are responsible for supporting the presales process by shaping and scoping deals to satisfy customer's requirements. PLs partner with account aligned sales teams to understand customer needs and requirements, and leads domain delivery resources through the pre-sales activities of designing a solution (architecture, approach, Work Breakdown Structure (WBS), estimating, costing, etc.).​​ Pursuit Leads work with the domain Leadership Team (LT) to define and execute demand generation activities in their defined territory, with the aim of increasing customer awareness of Enterprise Services solutions, and driving increased customer engagement and interest in new solutions and opportunities.

 

Role-specific qualifications

  • Deal shaping background 
  • Professional Services background
  • Delivery management of consulting projects background
  • Knowledge of Microsoft productivity suite of tools a benefit​

 

Technical Account Manager

Overview

Technical Account Manager (TAM) are trusted business advisor to Microsoft's customers paying for our support services. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.

Responsibilities

Technical Account Managers provide valuable insight on the operation and optimization of the customer’s IT infrastructure through quality service delivery management. If something unexpected occurs after a customer has deployed a Microsoft product, you will work with global business support to manage incidents through to resolution. You’ll maintain the relationship with the customer to ensure there is operational improvement with the client and/or a product improvement underway with Microsoft’s product team.

 

Role-specific qualifications

  • Microsoft Product Certification, MCSE or other technical certifications preferred
  • Passion for technology and working with customers
  • Confidence to manage executive relationships, both internally and with customers, to create business transformation
  • Excellent communication skills and superior customer-service skills desired
  • Ability to work independently with minimal management supervision and as part of regional/virtual teams

Qualifications

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Full Time Opportunities for Students or Recent Graduates: Technical Consulting & Client Success
Microsoft
United States Of America USA